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We're here to help! Learn what to do when you experience a cyberattack.

If you need immediate assistance, please call us at 844-378-5782

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Victim of Cyber Crime

What to do if you suspect you are a victim of a cybercrime?

  • Don’t turn off your system
  • Disconnect the system or device from your router/network by disconnecting the cable from the router or turn off WiFi)
  • Stop syncing to backup
  • Change password using a different device
  • Don’t pay any money. If you already paid something, do not pay any more money.
  • Don’t trust or pay requests received via unsolicited emails, text messages, phone calls or popups.
  • Notify law enforcement if a crime has been committed
  • Seek professional help to assist in restoring your system
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Victim of Cyber Crime

Cyber Extortion

  • Wait for HSB to refer you to a professional subject matter expert who will assess the credibility and authenticity of the threat.  The professional will determine whether to negotiate with the threat actor if needed.  
  • Please note any ransom payment and/or negotiation must be pre-approved by HSB.
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Victim of Cyber Crime

Identity Theft

  • Check all of your financial accounts and change passwords
  • Identify accounts that were compromise and notify those institutions
  • Request and review your credit report
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Victim of Cyber Crime

Cyberbullying

  • Don’t respond to or forward messages
  • Keep evidence (save screenshots of emails and text messages)
  • Block the person who is doing the cyberbullying
  • Report to school district(s) administrator
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Victim of Cyber Crime

Home Title Fraud

  • Call the companies where fraud occurred
  • Place a fraud alert with your creditors
  • Request and review your credit report
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